What is Customer
At Design the Planet, customer service and support for social media isn’t an afterthought—it’s the engine that keeps every campaign responsive, relevant, and results‑focused. We understand that great content means little if questions go unanswered or issues linger in public comment threads. That’s why our dedicated support team monitors your channels daily, responding to comments, DMs, and reviews with the speed and professionalism your audience expects.
Always‑On Monitoring
- Real‑Time Responses: Whether a customer in New Orleans asks about store hours or a follower in Mamou wants a shipping update, we respond swiftly—usually within an hour during business days.
- Tone Matching: We adopt your brand’s voice, from playful to strictly professional, maintaining consistency across every social touchpoint.
- Crisis Management: Negative feedback happens. Our specialists follow pre‑approved escalation protocols to protect your reputation and turn complaints into trust‑building moments.
Proactive Community Building
Customer support isn’t just reactive; it’s proactive relationship management. We spark conversations, “like” user‑generated posts, and highlight testimonials. Each micro‑engagement nudges your followers closer to lifelong loyalty.
Related Topics:
Flexible Collaboration
Some clients want weekly update calls; others prefer that we handle customer interactions autonomously. Either way, our workflows fit your schedule. We can:
Provide daily or weekly sentiment summaries.
Flag urgent issues instantly via BaseCamp or email.
Coordinate with your in‑house customer‑service desk for specialist queries.
Ready to Get Started?
